Cancellation policy/Hotal policies
Hotel Fortune search and offers users information about different types of accommodation (such as hotels, holiday homes, etc.), travel areas and services associated with travel.
1. Scope of Service
1.1. These terms and conditions are subject to occasional changes and apply to all our services that are directly or indirectly provided (i.e. via third parties) via the internet, on mobile devices, by email or by telephone.
2. Services and Contract
2.1. On the Hotel Fortune website, you have the ability to compare third party services via theHotel Fortune system.
2.2. In addition, for some hotels, users have the possibility of booking the selected hotel through a direct connection to the hotel booking sites (third parties) (â€˜ Express Bookingâ€™). As a result, the booking will be made directly on the hotel booking site and not on the Hotel Fortune sites. In such cases,Hotel Fortune is not the travel operator or the
contractual party for the user, but only an agent providing the technical connection to the hotel booking site of a third party. By making a booking on the website of the third party, users agree to be bound by the terms and conditions of that booking site. These terms and conditions can be viewed on the website of the third party. Once a booking is
made on the website of a third party, a contract is concluded between the booking site and the user, and therefore no contract is concluded between the user andHotel Fortune.Hotel Fortune is no contractual party to the hotel booking and all and any claims of the user under the hotel reservation are to be
asserted against the third party (the booking site) and not against Hotel Fortune.
2.3. This agreement is not affected by any other agreements between the hotel and users.
3.Hotel Fortune Community and Member Area
3.1. Users have the option of joining the Hotel Fortune Community (hereafter â€œCommunityâ€) and/ or creating a member account within the
Hotel Fortune Member Area. Users who register for the Community can publish self-generated content, as well as actively participate in
the platformâ€™s development via the administrative functions. Unregistered users may read the content onHotel Fortune for free.
3.2. Using the Hotel Fortune Member Area users have the option to administer and store their searches. In order to create the account
users are being asked to provide personal information. Despite from the Users name, no personal information is made visible. For
3.3. A user cannot register multiple times. The user is responsible for the accuracy and completeness of their personal information.
3.4. The user is responsible for the confidentiality of their user account information, in particular their password. They are
also responsible for the use of their account with regard to Hotel Fortune and third parties. The user should not divulge this
data to the use by third parties.
3.5. In the event of unauthorised use of the Hotel Fortune services using the wrong username and password, the registered user
must notify Hotel Fortune immediately.
4. Privacy, Email Advertisements
4.1. The protection of personal data provided by the user is of the highest priority forHotel Fortune. As such,Hotel Fortune
4.2.Hotel Fortune collects, processes and uses your personal data (hereafter â€œdataâ€) only if we have obtained your consent
or a statutory provision allows for the collection, processing or use of your data.
4.3.Hotel Fortune will only raise, process and use data necessary for the provision of the services rendered byHotel
Fortune, for the use and operation of the websites / apps and the services offered. For the use of the â€˜Eden group Express
Bookingâ€™ facility, the user expressly agrees to the processing of his/her credit card data by Hotel Fortune N.V., which may
relay these to the hotel booking sites for completing the hotel reservation.
4.4. If the user has agreed to receive information aboutHotel Fortune during registration for the Community or at
another time usingHotel Fortuneâ€™s services, the user will receive periodic product information. The consent may
be revoked at any time by written communication or by email. The consent to receive emails follows after the
confirmation email fromHotel Fortune is sent. By clicking on the link in the email, you will be registered to
5. User Obligations
5.1. The user is responsible for the acquisition of rights to the content (text, photos, reviews, links, etc.) they upload to
Hotel Fortune. They ensure that they have all the rights in respect to the content they publish on the Hotel Fortune platform
and thereby do not violate the rights of any third parties.
5.2. The user guarantees not to use theHotel Fortune services to create content that:
is advertising disguised as reviews,
does not have specific content for a reviewed item,is not objective or intentionally untrue,immoral, pornographic or
in any other way offensive,infringes upon the rights of third parties, in particular copyright,violates applicable laws in
any way or constitutes a criminal offense,contains viruses or other computer programmes that may damage software or hardware
or that may affect the use of computers,is a survey or chain letter,is aimed at collecting or using personal data from other
users, especially for commercial purposes.
5.3. The user guarantees not to use programmes or functions to generate automated page impressions or content onHotel Fortune.
5.4. If there is a breach in the terms and conditions,Hotel Fortune reserves the right to remove content without declaration of
reason, to withhold payments earned in theHotel Fortune Community and to permanently ban members fromHotel Fortune. The right
to prosecution of criminal acts remains unaffected.
6.1.Hotel Fortune reserves the right to terminate a userâ€™s access and to delete their registration within a period of one week
after receipt of relevant information via email about improper use of the website. The user may also terminate their own access
and registration within the same period. The right to immediate termination for good cause remains unaffected.
7.1.Hotel Fortune is not liable for the accuracy, quality, completeness, reliability or credibility of content provided by
users and/or booking sites. In particular, there is no advice or information from Hotel Fortune regarding the selection of
7.2. All agreements that arise through this service are between the Hotel Fortune user and the respective external
contracting booking site. In particular,Hotel Fortune does not act as organiser or travel agency at any time. The terms and
conditions of the respective organiser or travel agency apply exclusively, especially regarding the right to cancel and to
withdraw. The contact for the processing of bookings and payments, as well as questions about the contract, is the respective
contracting booking site.Hotel Fortune remains uninvolved in such contractual arrangements, agreements and claims between the
Hotel Fortune user and the respective external contracting booking site.
7.3.Hotel Fortune does not verify the accuracy of content uploaded by booking sites or the members of the Community. This
content is provided by booking sites/Community for publication on our website with reference to the respective hotel.Hotel
Fortune has no influence on this information (in particular images, comments, reviews, etc.). The publication of
user-generated content and reports onHotel Fortune does not reflect the opinion ofHotel Fortune, in particular,
Hotel Fortune does not claim this content as its own.
7.4. In particular, hyper links, advertising banners, information about accommodations, travel destinations or
providers and the like are provided by booking sites and Community members and do not represent recommendations
or information from Hotel Fortune. For technical reasons, no updating of the prices we receive from booking sites
are done in real time. Therefore it is possible that the price that appears on the booking site does not correspond
to the price specified on the Hotel Fortune sites.Hotel Fortune does not guarantee the accuracy of information, in
particular prices and availability.
7.5.Hotel Fortune is not liable for technical malfunctions for which the cause is not within Hotel Fortuneâ€™s sphere of
responsibility or for damages caused by force majeure.Hotel Fortune does not guarantee uninterrupted availability of
data and may perform technical maintenance during a freely chosen time period.
8. Changes to the Terms and Conditions
The current terms and conditions when usingHotel Fortune apply. Registered users receive notifications about changes by
email. Users may download and print the current terms and conditions on their own computer system.
9. Applicable Law and Place of Jurisdiction
The laws of the Federal Republic of Germany apply. For business persons or individuals that do not have general
jurisdiction in Germany, DÃ¼sseldorf applies as the place of jurisdiction. Otherwise the legal jurisdiction applies.
8. Website design
We use a test method to improve website design. An original version of our website is tested against a modified
version to find out which is more effective.
When you visit our website, technical information is evaluated based on a pixel and a booking. The evaluation
is not personal but group related. The legal basis for this is our legitimate interest in the optimization of
our website, Art. 6 para. 1 f DSGVO.